Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher (referral)

How to get help during COVID 19 restrictions

We know that you may be concerned about how to get a voucher (referral) for the foodbank as your usual places have closed for face to face contact.

Both Citizens Advice Rutland and Rutland County Council staff are now able to help by making a referral.

Please note this service is  for those who cannot afford food
Citizens Advice  Rutland 01572 723494

Once you have spoken to them and a voucher code has been issued they will contact us and we will DELIVER the food parcel to your front door. Deliveries can be made on Monday – Friday. We will call before we deliver to check on allergies, vegetarian or vegan needs and toiletry requirements.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher (referral). The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency

2. Get in touch with a referral agency.

They will discuss your situation and create a foodbank voucher where appropriate

3. Your voucher will be sent online to your nearest foodbank centre. 

UPDATE: COVID 19. Due to the situation we are not seeing clients in our foodbank centre currently. Please telephone us and we can signpost you to the most appropriate agency to help and issue a foodbank voucher if appropriate.

You can find a list of our local centres and opening times here. We will discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three or seven days of emergency food. We’ll also help to support you in any other ways that we can.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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