Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

How to get help during COVID 19 restrictions

 We know that many of you have been concerned about how to get a voucher for the foodbank as your usual places have closed for face to face contact.

Both Citizens Advice Rutland and Rutland County Council are now able to deal with your referrals by telephone. As always this service is  for those who can not afford food.
Rutland County Council Crisis line 01572 729603
Citizens Advice  Rutland 01572 723494.

Once you have spoken to them and a voucher code has been issued they will contact us and we will DELIVER the food parcel to your front door. Deliveries can be made on Tuesday, Wednesday, Thursday and Friday afternoons. We will call before we deliver to check on Allergies, vegetarian or vegan needs and toiletry requirements.

 

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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